The Profound Importance of Challenges: A Better Way to Organize and Distribute Work (Part 3 of 4)
By Dwayne Spradlin, CEO of InnoCentive
In our book “The Open Innovation Marketplace: Creating Value in the Challenge Driven Enterprise” published this year by FT Press, Alph Bingham and I explored Open Innovation and the Challenge Driven Enterprise. As we continue our discussion of Challenges and why they are profoundly important in this four part series, we turn our attention now to Challenges as a better way to organize and distribute work.
There are many kinds of work. There’s work on the assembly line, analyzing water for impurities, delivering newspapers, and fighting wars. And loosely speaking, Challenges may have a role to play in all these kinds of activities. And there is a different kind of more intellectual work requiring more creativity and invention, whereby a need is identified and a solution sought. Examples include development of a marketing strategy, a new plastic material for manufacturing, or an innovative approach to engaging customers.
In this latter kind of work, well-defined Challenges represent a powerful tool for organizing human activity and motivating innovative outcomes.
Organizations have spent years defining efficient organizational forms, writing Standard Operating Procedures (SOPs), crafting job descriptions, and even developing robust platforms for planning and tracking work. And they are becoming more efficient. Use of contract labor and outsourcing of work, even whole functions, is more commonplace than ever. These approaches have often improved the bottom lines of businesses by increasing flexibility, lowering costs, and enabling projects to be accelerated. However with notable exceptions, these exercises in efficiency and shifting labor costs have done little to fundamentally change the rules of the game—to create anything like a “step change” in business performance and breakthrough innovation. In most instances, the 20th-century approach is essentially institutionalized resource planning and labor arbitrage that is simply commoditizing work and trading high cost labor for lower cost alternatives. It is not creating a unique competitive advantage. And it is certainly not tapping the creative capacity of organizations and the world to innovate. In some cases, it has actually achieved the opposite effect. Consider how many companies arguably lost their innovative edge by focusing so singularly on cost reduction that they lost the very resources and capabilities needed to be competitive over time (for example, Dell, General Motors). Some even created their next generation competition by turning their suppliers and partners into the only true sources of innovation (for example, semiconductors). Read the rest of this entry »





As we turn the page on 2011 and turn our eyes to 2012, I wanted to reflect on some of the remarkable things we accomplished together this past year.
Ellie and our family have been through a lot. She has required physical and speech therapy almost from birth to today. Things that come easily for her peers and her baby sister are difficult for her. She is almost 5 years old and as she gets older I sense that she realizes things are more difficult for her. She has OCD and autistic like behaviors. Though she is thin (because of her strict diet and daily physical activity) she is increasingly interested in food. She talks about it a lot and it’s getting worse. Food is becoming the most important thing in her life. Before it was baby dolls, now it’s pizza or birthday cakes. Almost as soon as she finishes her dinner she is asking her Mommy what’s for dinner tomorrow or when is her next meal. As a parent, hearing the words “I’m hungry” from Ellie hurts every time I hear it. And I hear it constantly throughout the day. Ellie can’t help it but it doesn’t lessen the pain because I know it’s that insatiable appetite that will prevent her from living an independent life.
Every year we look forward to reviewing the submissions we receive in our annual
We recently 